Frequently Asked Questions
Learn about our Transparent Operations
Shop With Confidence
What does it mean that we are a "Top Quality Store" on Google?
Being recognized as a Top Quality Store by Google means we’ve consistently met high standards for excellent customer experience. This includes fast shipping, quick response times, and overwhelmingly positive reviews.
It’s Google’s way of signaling to shoppers that they can trust us to deliver high-quality products and service - and we’re proud to uphold that standard every day.
Thank you for helping us earn this recognition!
What does it mean that we are a Star Seller on Etsy?
The Star Seller badge is awarded by Etsy to shops that consistently provide an excellent customer experience. To earn it, we’ve maintained top ratings, shipped orders on time, and responded quickly to messages over a sustained period.
This recognition means you can shop with confidence - knowing that quality, care, and reliable service are always part of the package.
Custom Orders & Personalization
Do you take custom or personalized orders?
Yes! I love creating custom pieces that bring your unique vision to life. If you have a specific idea, reach out via the contact page with details, and I’ll let you know if it’s possible. Custom orders may require additional time and pricing adjustments based on complexity.
Can I request a specific design, color, or size for a product?
Most of my designs can be slightly modified in size or color, depending on the materials used. If you have a special request, feel free to contact me before placing an order to discuss options.
Materials & Craftsmanship
What materials are used to create your products?
I use a combination of wood, 3D-printed elements, glass, metal, adhesive vinyl, and carefully sourced materials to ensure each piece is durable and beautifully crafted. My work blends organic textures with modern techniques to create something truly unique.
Are your products eco-friendly or sustainably sourced?
Sustainability is important to me. I prioritize eco-friendly materials whenever possible and strive to minimize waste in my production process. Many of my products incorporate natural and recycled materials to reduce environmental impact.
Shipping & Processing
How long does it take to process and ship an order?
Orders typically take up to 3 business days to process before shipping. Custom or made-to-order items may take longer, but I’ll always provide an estimated timeline at checkout.
Do you offer international shipping?
Yes, I ship worldwide! Shipping times and costs vary depending on your location. International buyers are responsible for any customs fees or import taxes.
Can I expedite my order?
If you need an item quickly, please contact me before ordering. I’ll do my best to accommodate rush requests, but availability depends on my current workload.
Returns & Exchanges
What is your return/exchange policy?
Since each piece is handmade, I generally do not accept returns or exchanges. However, if there’s an issue with your order, please reach out within 30 days of receiving it, and I’ll work with you to find a solution. Custom orders and Event Decor are not eligible for a refund.
If your event decor arrives damaged, we must be notified within 24 hours of delivery for a replacement or refund.
What if my order arrives damaged?
If your item arrives damaged, please email me immediately with photos of the damage and packaging. I’ll either replace the item or offer a refund, depending on the situation.
Care Instructions
How should I care for my purchase to ensure longevity?
To keep your piece looking its best, avoid direct sunlight and excessive moisture. Dust gently with a soft cloth or compressed air. For wooden pieces, a light application of natural oil can help maintain their finish over time.
Are your products safe for outdoor use?
Unless specifically noted, most of my pieces are designed for indoor use. Exposure to extreme weather conditions may cause damage over time. If you need an outdoor-safe version, contact me to discuss customization options.
Collaborations & Wholesale
Do you offer wholesale options for retailers?
Yes, I offer wholesale pricing for select items. If you’re a retailer interested in carrying my work, please reach out with details about your shop, and I’ll provide wholesale pricing and minimum order requirements.
Are you open to artist collaborations or brand partnerships?
Absolutely! I love collaborating with other artists and brands that align with my aesthetic and values. If you have an idea for a partnership, send me an email—I’d love to chat.
Gift Orders & Packaging
Do you offer gift wrapping or special packaging?
All orders are carefully packaged, but I do offer special gift wrapping for an additional fee. Let me know at checkout if you’d like this option.
Can I include a gift message with my order?
Yes! If you’re sending a gift, I can include a message with your order. Just add your message in the notes section at checkout.